Terms & Conditions

Thankyou for choosing Active Tennis Centre (ATC) to help you with learning Tennis.

Please read these terms and conditions of use carefully before using this website.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy

For the purposes of these terms and conditions, "Active Tennis Centre", "ATC", “Us”, “Our” and “We” refers to www.activetennis.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

Amendment Of Terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavor to highlight any significant or substantive changes to you where possible.

Registration for classes and payment

  1. To enroll in any of the classes, registration via our website is required. We collect your personal information for invoicing/administration purposes only.
  2. If you would like to use NSW active kids voucher, please provide your voucher details and the child's date of birth during the online enrollment.
  3. Class bookings are made in advance and paid in full prior to starting the 1st lesson. Enrollment for children under 18 years of age should be completed by the parent.
  4. Group classes (adults or children) will constitute of a minimum of 6-to-8 individuals for a term.
  5. Tennis classes are non-refundable & non-transferable. Once payment has been made, time and duration of the classes are fixed for the term. We are a small business &need to ensure we meet our expenses for arranging and conducting these classes.
  6. Classes are paid per block of 5-10 classes. It is the individual/parent's responsibility to ensure attendance for the agreed class schedule.
  7. To secure your position for the classes payment must be made by topping up the credit with Active Tennis Centre customer portal.
  8. For all purchase of Tennis lessons:-
    • 5 block of lessons will be valid for 7 weeks from purchase.
    • 10 weeks blocks will be valid for 12 weeks from purchase. We feel this is adequate time for the using the credit.
    • If the credit is not used within validity period, the lesson credit will expire and cannot be refunded back. We do this so everyone has a fair chance to book for tennis and to limit the no-shows to tennis programs at Active Tennis Centre.
  9. An advance notice of at least two days to be provided if you cannot make it to the enrolled session.
  10. If you are going away for upto 5 weeks and need to hold your spot that you have enrolled, we understand that you need a break from tennis and can retain your spot for a holding fee of $25 per student. We feel this is a reasonable fee to hold your spot. We may include another student in your place for the 5 week that you are away.

Cancellation of classes

  1. In case of wet weather, classes may be cancelled (at the discretion of the coach) and notified via whatsapp 30 mins prior to the class commencement.
  2. In case of wet weather; classes could be conducted on the the fundamentals of stroke mechanics, grips, footwork and any other off court mechanics of the game. These classes will be conducted in a sheltered area within the premises of the tennis court.
  3. If you cannot make your scheduled lesson times, as a courtesy to your coach, other clients and to avoid a cancellation fee, please cancel your lesson with your coach a minimum of 24 hours prior to your lesson time. If possible; we will endevour to provide a make-up class by adding you on to a different group.
  4. ATC reserves the right to cancel any tennis coaching programs at any time and communication to the customer is via email or whatsapp groups.

Social Tennis

1. Social Tennis will be available for Men's, women's, mixed group. The social tennis session could be doubles, singles or even some coach led live ball games.

2. Players who enroll for Social Tennis are expected to be able to Serve & Rally consistently and at a beginner level.

3. A Tennis ball can is provided for play every month and to be returned to ATC post the day's session.

4. Free coach feedback on request is provided.

5. In case of wet weather, social tennis may be cancelled.

6. If you cannot make your scheduled times, as a courtesy to other players please provide a minimum of at least 2 hours notice.

7. If number of players don't add up for doubles play, we may cancel the session with notice to the group.

8. If you are going away for upto a 5 week period and need to hold your spot that you have enrolled, we understand that you need a break from tennis and can retain your spot for a holding fee of $25 pe student. We feel this is a reasonable fee to hold your spot. We may include another student in your place for the 5 week that you are away.

9. For all purchase of Tennis programs (including social tennis):-

    • 5 block of lessons will be valid for 7 weeks from purchase.
    • 10 weeks blocks will be valid for 12 weeks from purchase. We feel this is adequate time for the using the credit.
    • If the credit is not used within validity period, the lesson credit will expire and cannot be refunded back. We do this so everyone has a fair chance to book for tennis and to limit the no-shows to tennis programs at Active Tennis Centre.

Guidelines

Behavioral

  1. Parents and guardians are expected to take full responsibility for their children upon entry to ATC. Due to limited resources, we are unable to take any responsibility for the supervision of children outside of their allocated tennis lesson.
  2. All participants in the ATC Tennis Program are required to maintain appropriate behaviour whilst within ATC.
  3. ATC reserves the right to refuse to allow participation of anyone suffering from or displaying symptoms of any illness including, but not limited, to contagious diseases. If your child is suffering from a contagious disease or infection please do not bring them to the facility. ATC reserves the right to refuse entry to any child or adult.
  4. Appropriate Tennis attire is required at all times – shirts must stay on and closed-in sports shoes must be worn at all times.
  5. All participants have the right to be involved in a positive environment, maintaining positive relationships throughout; bullying, inappropriate comments of any kind will not be tolerated.

Action for behavioural management

Failure for any participant to uphold the behaviour guidelines may result in the following:

  1. ATC staff will remind the child/young person about appropriate behaviour and sport specific instructions.
  2. If inappropriate behaviour persists either: -
    • Supervision will be increased, for example, bring the child/ young person closer to the coach.
    • The participant may be removed from the group for a short time (5- 10 minutes) to give them time to reflect on their actions.
    • Depending on the severity and persistence of the misbehavior, parents are contacted.
    • If a child/adult person’s behaviour does not improve despite all efforts, ATC may have to ask the parents to remove the child/young person from the program. This is an extremely rare situation and would only ever be a last resort.
  3. ATC reserves the right to refuse or terminate enrollment if there is a breach of the Behavior Guidelines. Any costs incurred as a result of damaged property will be charged to the parent/guardian. No refund of the program fee will be provided to participants removed for breaching the Behavior Guidelines.